Information We Collect

sorinthylavo collects various types of information to provide and improve our financial budgeting services. When you create an account or use our platform, we collect personal information including your name, email address, phone number, and financial goals. We also gather technical information such as your IP address, browser type, device information, and how you interact with our website.

How We Use Your Information

We use your personal information to deliver personalized financial budgeting experiences and improve our services. Your data helps us create customized budget recommendations, send relevant educational content, and provide customer support. We also use aggregated, anonymized data to analyze platform performance and develop new features.

• Providing personalized budgeting tools and financial recommendations
• Sending educational content about financial planning and budgeting strategies
• Processing account registrations and managing user profiles
• Responding to customer support inquiries and technical issues
• Improving platform functionality through usage analytics
• Sending important account updates and security notifications
• Complying with legal obligations under Canadian privacy laws

Data Sharing and Disclosure

sorinthylavo does not sell or rent your personal information to third parties. We only share your data in specific circumstances necessary for our service operation or as required by law. This includes sharing with trusted service providers who help us deliver our platform, such as cloud hosting services, email providers, and payment processors.

Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security framework includes encryption, access controls, regular security audits, and employee training on data protection best practices.

• End-to-end encryption for sensitive financial data transmission
• Secure socket layer (SSL) technology for all data communications
• Multi-factor authentication for account access
• Regular security assessments and vulnerability testing
• Restricted access to personal data on a need-to-know basis
• Secure data centers with physical and digital access controls
• Regular backup procedures with encrypted storage

Your Privacy Rights

Under Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), you have specific rights regarding your personal information. You can request access to your data, ask for corrections, request deletion in certain circumstances, and withdraw consent for non-essential data processing.

Data Retention and Storage

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Account information is typically retained for the duration of your account plus seven years for financial record-keeping requirements.

• Account and profile information: retained while account is active plus 7 years
• Financial transaction records: retained for 7 years as required by Canadian law
• Communication logs: retained for 3 years for customer service purposes
• Technical logs and analytics: retained for 2 years for platform improvement
• Marketing communications: retained until you unsubscribe or request deletion
• Support tickets: retained for 5 years for quality assurance

Cookies and Tracking Technologies

sorinthylavo uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze how you use our website. We use both essential cookies required for basic functionality and optional cookies for analytics and personalization. You can control cookie settings through your browser preferences.

International Data Transfers

While sorinthylavo operates primarily in Canada, some of our service providers may process data outside of Canada. When we transfer personal information internationally, we ensure appropriate safeguards are in place, including contractual protections and adherence to recognized international privacy frameworks.

We work only with service providers who demonstrate adequate levels of data protection and commit to handling Canadian personal information in compliance with PIPEDA requirements. All international transfers are governed by strict data processing agreements that protect your privacy rights.

Children's Privacy

sorinthylavo's services are designed for adults and we do not knowingly collect personal information from children under 16 years of age. If we discover that we have inadvertently collected information from someone under 16, we will delete that information promptly. Parents who believe their child has provided personal information to sorinthylavo should contact us immediately.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of significant changes through email or prominent notices on our website. The effective date at the top of this policy indicates when the most recent version was published.

We encourage you to review this privacy policy regularly to stay informed about how we protect your information. Continued use of sorinthylavo services after policy changes indicates your acceptance of the updated terms.